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Beverly Hilton Hotel Guests Demand Refunds After Whitney Houston’s Death

Whitney Houston
Samir Hussein, Getty Images

Whitney Houston‘s death affected many — her family, her friends, her fans. It also affected a group of unwilling people that many forgot about: her fellow guests on the fourth floor of the Beverly Hilton Hotel. They’re now demanding refunds for their stays, claiming the nonstop media and medic frenzy made it impossible to sleep.TMZ reports that the entire floor was “on lockdown” and that the security precautions made the guests miserable. They had to turn over their room keys at any given instant to prove that they were hotel guests and not media. Further, emergency service personnel (police, EMTs, etc.) were “running all over the hotel all weekend.” The resulting noise made it difficult for guests to have a minute of quiet, let alone a good night’s rest.

Several guests implored the Beverly Hilton for refunds for their stay, or even just a discount. However, in a move sure to score lots of poor publicity, the hotel has refused — though they may just be following protocol. Guests told TMZ that they were instructed to file a formal complaint at the front desk of the swank suites.

A rep for the Beverly Hilton told TMZ, “Given the extraordinary nature of the events of last Saturday evening, the Beverly Hilton took every precaution to protect the privacy of the Houston family as well as the hotel guests who may have been impacted by the incident. The hotel cooperated fully with the Beverly Hills police which included securing the fourth floor to insure the safety and well-being of all guests,” the spokesperson said, “and regrets any inconvenience that may have occurred in the immediate aftermath of Saturday’s events.”

While we believe the hotel did the best that they could given the sudden, tragic circumstances, other accommodations could have been made for the guests. Why couldn’t they transfer them to another floor where they could have more peace and quiet? Given their lack of foresight (again, somewhat understandable given the situation), the least they can do is offer some money back. In the meantime, we hope the guests understand that while they were inconvenienced, others were truly devastated. This isn’t a time to be selfish.

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